coffee

 

TikTok user gets free Starbucks for life - Upworthy

Tik Tok user Jontay Black visited Starbucks at an Airport last month and ordered a Strawberry Lemonade. The barista was new to the role and was having trouble completing the order.

Jontay said the drink was “nothing fancy,” but the barista was having a hard time getting the drink right. He says she basically kept messing up the order and keeping Jontay waiting. Some people might have complained as the new barista struggled, but Jontay kept calm and made supportive, encouraging remarks; “I was just being polite, like, it’s OK, everybody has bad days, because I’ve been having a bad day myself.”

What Jontay didn’t know was that a Starbucks exec was watching the situation. When Jontay finally got his order, the exec approached him to say, “I’m an exec from Starbucks and I watched your experience from beginning to end, and you were so polite with our people that I’ve got something for you.” The exec handed Jontay a Starbucks gift card for life.

A Starbucks for Life cardholder gets one free drink or food item free per day for 30 years (the approximate retail value of a Starbucks for life card is £46,000.)

Even though Jontay himself was having a bad day, he remained calm and polite with the Starbucks employee, expecting nothing in return but a Strawberry lemonade. Instead, he got an amazing reward for his kindness.

-          What is a barista? Why do you think the barista was having trouble with Jontay’s order?

-          There were lots of different responses Jontay could have made, how might he have responded?

-          How do you think the barista was feeling when they kept getting the order wrong?

-          Why did Jontay choose to remain calm and supportive?

-          What do you think was the impact on the barista when Jontay was supportive?

-          “Everybody has bad days,” what does Jontay mean?

-          Why didn’t the exec step in and help?

-          Why did the exec give Jontay a Starbucks for Life card?

-          What can we learn from Jontay and from this story?

Why is this a story of hope?

No Outsiders: Everyone different everyone welcome by Andrew Moffat

www.no-outsiders.com


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